Is delivering average customer service helping your business or agency? Invest a moment to hear some potential improvements you can start making today. Shep Hyken, known around the world as a leading expert on customer service, stopped by to share a 6-step plan and various proven tips he’s learned and presented over the years. Shep also talks about his upcoming book, ‘The Convenience Revolution’.
Only The Jim Ward could intertwine the United Nations, video, Thailand, soccer (aka futbol), his love of Arsenal, all into a Crazy Bids. Warning: Jim gets emotional, because he has no love lost, trust us, for dreaded *************.
All of that and more. A lot more!
Click below to listen.
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